Last updated: 11 November 2026
Who we are
This website (bhfirewoodltd.com) is operated by BH Firewood Ltd, 7 Broom Road, Poole BH12 4NL, United Kingdom (Company number: 17283213). We are the data controller for the personal data collected through this website. Contact: contact@bhfirewoodltd.com.
What data we collect
- Information you give us when you order: name, delivery and billing address, email address, phone number and order notes.
- Order and payment information: products bought, amounts paid and bank transfer references. We never receive your card details.
- Messages you send us by email.
- Technical data: IP address, browser type and essential cookies needed for the basket and checkout.
How and why we use it
- To process, deliver and support your order (performance of a contract).
- To keep accounting and tax records (legal obligation).
- To prevent fraud and keep the website secure (legitimate interests).
- We do not sell your data and we do not send marketing emails without your consent.
Who we share it with
We only share your data with service providers who help us run the shop: our website hosting provider, our email provider and the carrier who delivers your order (name, address and phone number only). They may only use the data to provide their service to us.
Cookies
We use essential cookies to remember the contents of your basket, keep you logged in to your account and secure the checkout. We do not use advertising cookies.
How long we keep it
Order records are kept for 6 years to meet UK tax and accounting rules. Customer account data is kept until you ask us to delete your account. Email correspondence is kept for up to 2 years.
Your rights
Under the UK GDPR and the Data Protection Act 2018 you have the right to access, correct or delete your personal data, to object to or restrict its use, and to data portability. To use these rights, email contact@bhfirewoodltd.com. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.