Last updated: 11 November 2026
1. About us
These terms apply to all orders placed on bhfirewoodltd.com, operated by BH Firewood Ltd, 7 Broom Road, Poole BH12 4NL, United Kingdom (Company number: 17283213). Contact: contact@bhfirewoodltd.com, +44 7360 538304.
2. Orders
When you place an order you will receive an email acknowledging it. A contract is formed when we confirm that your payment has been received and the order is being processed. We may refuse an order, for example if a product is unavailable or a price was clearly displayed in error; in that case any payment received is refunded in full.
3. Prices and payment
All prices are shown in pounds sterling (£) and include delivery to UK addresses. Payment is made by bank transfer: our bank details are shown at checkout and in your order email. Please use your order number as the payment reference. Orders not paid within 7 days may be cancelled.
4. Delivery
Delivery is described in our Delivery Policy. Risk in the goods passes to you on delivery; ownership passes once payment has been received in full.
5. Cancellations and returns
Your right to cancel and our returns process are described in our Returns & Refunds Policy.
6. Products
Natural products such as logs vary in size, shape and colour; product images are for illustration. Quantities and weights are approximate within normal trade tolerances. Always use fuels in an appliance suitable for them and follow the manufacturer’s instructions.
7. Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or your statutory rights as a consumer. We are not liable for losses that were not foreseeable when the contract was made.
8. Privacy
We handle your personal data as described in our Privacy Policy.
9. Law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.